Insurance Broker Disputes Limited (IBDL) has announced that from July, the Banking and Financial Services Ombudsman (BFSO) and IBDL will share a case management system,
operated by BFSO. IBDL handles complaints and helps resolve problems between
insurance brokers and other financial services providers (other than
insurance companies) and their clients. The limit
for complaints will be $100,000 an event, including disputes over business
insurance cover.