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July 28, 2006

AMP Financial Planning responds to ASIC surveillance

ASIC has announced that AMP Financial Planning Pty Limited (AMPFP) will modify key aspects of how it provides financial advice to its customers following an ASIC investigation which revealed that of the superannuation switching advice files selected, 45% failed to adequately disclose a
reasonable basis for the advice.
 

ASIC conducted an extensive surveillance of AMPFP’s operations between 1 October 2005 and 12 April 2006. During this period, ASIC reviewed 300 files selected from 30 AMP Planners
chosen at random.

ASIC’s analysis of the files (which primarily related to superannuation switching advice) and subsequent investigations found that on many occasions, AMPFP:

  • planners’ files did not disclose a reasonable basis for advice;
  • failed to make proper disclosures about the
    costs of acquiring the recommended product and the significant
    consequences of replacing the existing product;
  • made statements on its website and in its
    Financial Services Guide that suggested AMPFP Planners could consider a
    broader range of products than permitted, which could have misled
    consumers; and
  • may not have had adequate arrangements in place to  manage conflicts of interest.

The Enforceable Undertaking offered by AMPFP sets out how it intends to
rectify these issues and how it will provide suitable redress for
clients who received advice which did not have a reasonable basis.

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Posted 28th July 2006 by David Jacobson in Compliance, Financial Services

July 25, 2006

Privacy case notes released

The Privacy Commissioner, Karen Curtis, has released case
notes
regarding personal information handled by:

  • an electrical goods
    retailer,
  • a financial institution,
  • a medical equipment supplier
  • a
    telecommunications provider
  • tenancy database companies
  • health service providers and
  • a utility provider.

The cases dealt with requests for access, improper listings, improper dsisclosure and poor security.

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Posted 25th July 2006 by David Jacobson in Privacy

July 23, 2006

Are they listening?

As the US telephone surveillance issue continues, this is a funny animation from Walt Handelsman worth watching (turn your sound on). (via Peter Timmins at Open and Shut)

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Posted 23rd July 2006 by David Jacobson in Privacy

Unjust loans: the role of the lender

The "classic" case on the question of unconscionable conduct by a lender is Amadio (1983, High Court). In the current world of "no-doc" and "lo-doc" loans and security lending without regard to a borrower’s capacity to pay, we can now add Perpetual Trustee
Company Limited v Albert and Rose Khoshaba
[2006] NSWCA 41 as an important case on unjust loans. Even though it was decided under the NSW Contracts Review Act it has general application.

Facts

Mr and Mrs Khoshaba are pensioners and members of the Assyrian community in Sydney. In late 2000 they decided to invest in a trolley-collecting business (which turned out to be a pyramid scheme).

They were referred by the business operator to Combined Home Loans Pty Ltd (“CHL”). CHL submitted a loan application to Australian Mortgage Wholesalers Pty Ltd (“AMW”), whose role it was to assess the application on the Perpetual Trustee’s behalf in accordance with specified Guidelines.

The loan application, initially submitted in Mr Khoshaba’s name alone, was deficient in several respects.  It falsely described Mr Khoshaba as being employed and earning a salary of $43,000. The trial judge found that Mr Khoshaba had no knowledge that this information had been submitted to the lender. Furthermore, that part of the application that inquired as to the purpose of the loan was left unanswered.  After it had been submitted, the loan application was amended to include Mrs Khoshaba as a joint
applicant.  The trial judge found that her signature on the form had been forged.

Pursuant to the guidelines, AMW was required to verify the employment and income position of the applicants. The Guidelines also required that full details of the purpose of the loan be given.  In neither respect were the Guidelines followed.

In February 2001 Perpetual Trustee, as trustee for a securitised mortgage programme, lent the Khoshabas $120,000 and took a first mortgage over their family home (the ‘Loan Agreement’). The Khoshabas forwarded $100,000 of these monies to their daughter, who invested them in the business (the ‘Investment Agreement’).

The trial judge
found that Perpetual Trustee had no knowledge of the Investment Agreement, and that
it had no involvement in falsifying the loan application. There is no suggestion that Perpetual Trustee or anyone acting on its behalf played any role in inducing the Khoshabas to enter into the Investment Agreement. Nor was there any suggestion
that the Perpetual Trusteet or anyone acting on its behalf had any information about the
investment proposed or its risks and possible returns.

The business collapsed leaving the Khoshabas without the expected flow of revenue and a debt of $87,572.  They sought relief
from the Loan Agreement pursuant to the Contracts Review Act 1980 .

The trial judge found the Loan Agreement to be unjust for
two principal reasons:

  • Perpetual Trustee’s failure, contrary to
    prudent lending practice, to follow its own lending guidelines in assessing Mr and Mrs Khoshaba’s loan application; and
  • Perpetual Trustee’s
    failure to recommend to Mr and Mrs Khoshaba that they receive independent legal or
    accounting advice.

The Appeal decision

In rejecting the lender’s appeal, the NSW Court of Appeal found that the fact of departure from the
guidelines was a relevant consideration in the determination of
‘justness’. But where the departure from the Guidelines is not
evidence of departure from prudent lending practice or normal
and appropriate lending practice it is not decisive.

In this case departure from the
guidelines was however held to be a relevant circumstance: if the Guidelines had been observed the loan would not have been made.

The court took particular note of one departure from Guidelines: the section
of the standard form application about the purpose of the loan was left blank.
"This indicates that… the Appellant
“was content to lend on the value of the security”.  In my opinion,
that approach is entitled to significant weight in the determination of
unjustness….

On the information actually available
to the Appellant, a husband and wife – one with a $43,000 per annum income
and the other a pensioner – borrowed $120,000 for, as far as the Appellant
cared to know, immediate expenditure.  Enforcing a security against the personal
residence of such borrowers should not be treated as if it were the first
resort.  That is what, on paper, the Appellant can be described as having done…

The fact that the lender was willing to lend on the value of the
security alone, and was indifferent to the purpose of the loan, is entitled to
significant weight in the determination of unjustness."

"Had the
Appellant or its representatives made any inquiries about the purpose of the
loan I would have allowed the appeal.  I do not mean to suggest that the
Appellant had to determine that the proposed investment was reasonable and
capable of servicing the loan.  It is the indifference, suggesting that the
Appellant was content to proceed on the basis of enforcing the security, which I
find determinative."

This was a decision based on the facts but it gives some guidance on the court’s view of the obligation of lenders.

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Posted 23rd July 2006 by David Jacobson in Financial Services

July 19, 2006

COAG commits to regulatory reform

At its meeting on 14 July 2006 the Council of Australian Governments made a series of decisions on significant areas of national interest.

In the area of regulatory reform COAG agreed to address four further areas for cross-jurisdictional regulatory reform, in addition to the six areas agreed to at its 10 February 2006, meeting as follows:

  • environmental assessment and approvals processes;
  • business name, Australian Business Number and related business registration processes;
  • personal property securities; and
  • product safety.

A full set of the recommendations agreed by COAG is here.(pdf)

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Posted 19th July 2006 by David Jacobson in Business Planning, Compliance

July 14, 2006

Revised exposure draft AML/CTF Bill and draft AML/CTF Rules

The Minister for Justice and Customs, Senator the Hon Chris Ellison, has released a revised exposure draft AML/CTF Bill 2006 and draft AML/CTF Rules for a period of three weeks of public consultation from 13 July 2006.

The revised exposure draft AML/CTF Bill 2006 and draft AML/CTF Rules follow consideration of comments on the exposure Bill and sample Rules released on 16 December 2005 and the findings of the Senate Legal and Constitutional Legislation Committee inquiry into the exposure Bill.

The Minister also released a summary of changes to the exposure Bill and a summary of the draft AML/CTF Rules.

The revised Bill is less prescriptive allowing reporting entities to adopt a flexible risk based approach to compliance.

Changes include:

  • allowing members of a business group to share identification information without committing a ‘tipping off’ offence and to enable members of the group to subscribe to one “joint anti-money laundering and counterterrorism financing program”;
  • the Bill will not initially apply to self managed superannuation funds (SMSFs)but money laundering and terrorist financing risks that may arise in relation to them will be dealt with when the SMSF opens an account with a financial institution;
  • triggers for re-verification of the identity of existing and low risk service customers and their agents are now risk based and will depend on the identification of circumstances that may require filing of a suspicious matter report;
  • superannuation customer identification procedures will apply when the benefit is paid out rather than upfront;
  • financial planners will not have to identify customers when they provide financial advice, only when customers purchase a product;
  • triggers for filing a suspicious matters report have been clarified to include suspicions held by both the reporting entity and authorised agents and have been expanded to include suspicions that a customer is not the person they claim to be;
  • the record-keeping retention period has been specified to be 7 years; and
  • a new general defence to criminal proceedings and civil proceedings under the Act of taking reasonable precautions and exercising due diligence.

The amended Rules require a reporting entity tot designate a person as its ‘AML Compliance Officer’.

The package of draft AML/CTF Rules have been developed by the Australian Transaction Reports and Analysis Centre (AUSTRAC) in consultation with industry. They set out specific requirements on
matters such as customer identification, ongoing customer due diligence, reporting of suspicious matters, and the development of AML/CTF Programs.

More on Anti-money laundering

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Posted 14th July 2006 by David Jacobson in Anti-money laundering, Compliance, Financial Services

July 10, 2006

Cole Inquiry: AWB and risk management

Finance
The ultimate test of risk assessment of a potential problem is "how would you feel if the company was on the front page of the Financial Review"?

AWB has had that problem since 2005. I have been posting notes on the Cole Inquiry and AWB on External Insights but as the new report date (29 September) gets closer there will be a lot of material to collate, so if you are interested have a look at my Squidoo Lens on the topic.

The next significant date will be 17 July when the Federal Court hears AWB’s application for legal professional privilege for over 1200 documents given to the Inquiry.

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Posted 10th July 2006 by David Jacobson in Business Planning, Compliance, Corporate Governance

July 7, 2006

ASIC issues enhanced fee disclosure guide

ASIC has issued an updated guide for product issuers to help them comply with the Corporations Amendment Regulations 2005 (No. 1) (the enhanced fee disclosure regulations).

The enhanced fee disclosure regulations introduced requirements for disclosure of fees and charges in Product Disclosure Statements (PDSs) and periodic statements for most superannuation and managed investment products. The guide for product issuers answers some common questions about the enhanced fee disclosure regulations.

 The regulations require PDSs for
certain investment–linked financial products to include:

  • a standardised fee template (with accompanying explanation);
  • an example of annual fees and costs for a balanced or similar fund; and
  • a boxed consumer advisory warning.

The regulations applied to PDSs for superannuation products from 1 July 2005 and other financial products, including managed investment products, from 1 July 2006.

The regulations also mandate certain transactional disclosures in periodic statements of product issuers of superannuation products (from 1 July 2006) and of managed investment products (from 1 July 2007).

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Posted 7th July 2006 by David Jacobson in Compliance, Financial Services, Marketing, Trade Practices

July 6, 2006

Dollar disclosure transitional relief for general insurers

ASIC has extended transitional relief for general insurers from the dollar disclosure requirements until 31 March 2007 while the Government considers the application of these requirements to general insurance PDS’s. The extension of the relief for general insurers is provided under Class Order
[CO 06/476].

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Posted 6th July 2006 by David Jacobson in Financial Services

Not stating conditions can be misleading: Westpac reviews product advertising

Westpac Banking Corporation (Westpac) has agreed to review advertising for the Westpac One savings account after ASIC was concerned that the advertisements were misleading, or likely to mislead.

ASIC was concerned that the Westpac One savings account was advertised with a 5.8 per cent interest rate ‘on everyday savings’. However, consumers have to satisfy a number of conditions to get this interest rate, which makes it potentially unsuitable as an everyday savings account.

The advertised rate only applies if, during the month, the consumer makes no withdrawals and makes at least one deposit, otherwise the interest rate is reduced to zero for that month. The savings account is also only available as part of a package of Westpac banking products.
 
In response to ASIC’s concerns, Westpac agreed to cease its existing advertising campaign.

ASIC’s Deputy Executive Director, Consumer Protection, Ms Delia Rickard confirmed ASIC’s previously stated view that, when a headline claim is subject to exclusions or qualifications,
those qualifications must be contained within the headline claim itself or be very clearly or prominently noted.
 

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Posted 6th July 2006 by David Jacobson in Compliance, Financial Services, Marketing, Trade Practices