February 2, 2012

COSL Annual Report: systemic issues

The Credit Ombudsman Service Limited (COSL) has published its 2010-2011 annual report on its operations.

It identified complaints relating to financial hardship, deferred establishment fees, default listings and motor vehicle leases as systemic issues.

The single largest source of complaints was financial hardship: 34% of all complaints it received related in some way to financial hardship, specifically the failure of a lender to agree to a payment variation on grounds of financial hardship.

The underlying causes of the financial hardship complaints were identified as unemployment or reduced income (30%), cost of living, including other debt (21%), followed closely by illness of the borrower or their family member (19%), business failure (14%), interest rate increases (8%), relationship breakdown (7%) and natural disasters (1%).

In about 72 per cent of those cases the borrower had been served with a default notice or the lender had commenced legal proceedings, repossessed the security or issued a notice to vacate.

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Posted 2nd February 2012 by David Jacobson in EDR

January 23, 2012

Case note: Tonto Home Loans v Tavares -liability of lender for fraudulent introducer

There are an increasing number of legal actions relating to enforcement of loans where the conduct of intermediaries (eg brokers, loan originators and managers), who have been interposed between the lender and borrower, is relevant.

In Tonto Home Loans Australia Pty Ltd v Tavares [2011] NSWCA 389 (heard together with FirstMac Ltd v Di Benedetto; FirstMac Ltd v O’Donnell) the Supreme Court of New South Wales Court of Appeal held that although a broker (Streetwise Loans) was not the agent of Tonto Home Loans Australia Pty Ltd in one case and Permanent Trustee Company Ltd, in two other cases, the circumstances in each case lead to the conclusion the loan contracts were unjust under the Contracts Review Act 1980 (NSW). Tavares and Di Benedetto were relieved of all liability under their loans and the O’Donnells were given 75% relief.

No finding was made of unconscionability.

ASIC intervened in the trial and was a respondent in each appeal.

The 3 cases related to investments in Streetwise Properties by borrowers introduced by Streetwise Loans who were introducers for Tonto Home Loans. Judge Allsop described the matter as one “where a lender uses contracted so-called “mortgage originators” which in turn use their own networks of so-called “sub-introducers” to find and bring forward potential borrowers and one of those sub-introducers engages in deceptive, indeed dishonest, conduct that leads to the borrowers borrowing funds from the lender and providing mortgage securities in return. In each case, the borrowers, after a body of conduct directed towards them involving a mixture of falsehoods and pressure and their own imprudence, entered the borrowing arrangements and provided the funds obtained to a company associated with the sub-introducer, which funds were ultimately lost.”

Streetwise’s director was subsequently found guilty of fraud.
(more…)

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Posted 23rd January 2012 by David Jacobson in responsible lending

January 16, 2012

CBA changes comparison rates

ASIC has announced that the Commonwealth Bank of Australia (CBA) has agreed to change advertised comparison rates for its Wealth Package loans in response to ASIC concerns the comparison rates used in ads were incorrect and potentially misleading.

ASIC was concerned CBA’s home loan ads promoting its Wealth Package loans did not include the Wealth Package $350 annual fee in the advertised comparison rate.

Section 166 of the National Credit Code and Regulation 100 require the comparison rate to include each fee or charge (if any) payable by the debtor at the time each repayment is made, being a credit fee or charge (other than a government fee, charge or duty) that is ascertainable when the comparison rate is disclosed (whether or not the credit fee or charge is payable if the credit is not provided).

A fee or charge is not ascertainable and need not be included in the calculation if their imposition or amount is dependent on events that may or may not happen.

The Home Loan Key Facts Sheets personalised comparison rate is based on the normal comparison rate calculation except for the loan amount and term nominated by the consumer and any other information required by a lender.

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Posted 16th January 2012 by David Jacobson in legislation

Updated NCCP Act and Regulations

Comlaw has published an updated National Credit Act and Regulations (as at 1 January 2012).

The National Consumer Credit Protection Act 2009 incorporates the home loan key facts sheet provisions of the National Consumer Credit Protection Amendment (Home Loans and Credit Cards) Act 2011 but not the credit card provisions.

The National Consumer Credit Protection Regulations 2010 includes the National Consumer Credit Protection Amendment Regulations 2011 (No. 5) (the home loan key facts sheet regulations) but not the National Consumer Credit Protection Amendment Regulations 2011 (No. 6) (for credit cards).

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Posted 16th January 2012 by David Jacobson in legislation

January 12, 2012

Reminder: Responsible Manager seminars February 2012

Our Responsible Manager seminars will be held in Brisbane, Sydney, Melbourne and Adelaide in February.

Topics have been selected for their relevance for Responsible Managers. It is a practical guide to the most recent changes and topical issues affecting financial services and credit licensees, including latest cases, legislation, regulatory developments and other tips on how to prove compliance to ASIC.

Attendance will count towards CPD points.

More information and to register

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Posted 12th January 2012 by David Jacobson in licensing

January 9, 2012

Price signalling and credit

Compliance with other relevant laws is a core credit licence obligation under Section 47(1)(d) of the NCCP Act.

From 6 June 2012 ADI’s which do not comply with the new price signalling laws in the Competition and Consumer Act in relation to their credit activities will not only risk a fine of up to $10 million but also breach their credit licence.

The new laws prohibit anti-competitive price signalling and other information disclosures in activities undertaken by an Authorised Deposit-taking Institution when taking deposits, (otherwise than as part-payment for identified goods or services) and lending money.

The Competition and Consumer Amendment Act (No. 1) 2011 prohibits both the private disclosure of pricing information between competitors and disclosures which take place in the public domain and/or are related to information other than pricing information if they were made with the purpose of substantially lessening competition.

Exemptions include:

•Disclosures in the ordinary course of business (eg advertising)
•Discussions between credit providers and credit service providers and for insolvency purposes

But pricing discussions between competitors in relation to interest rates and fees and charges will be regulated. More

What other laws are relevant to compliance with your credit licence conditions?
• ASIC Act;
• Banking Act;
• AML/CTF Act;
• Privacy Act (credit reporting provisions).

In respect of the Privacy Act, it is worth noting the recent case of Q and Financial Institition [2011] AICmrCN 11 relating to the improper disclosure of a borrower’s personal information.

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Posted 9th January 2012 by admin in licensing

December 28, 2011

Revised ASIC home loan training requirements for credit providers

ASIC has released a revised version of Regulatory Guide 206 with a modified policy on representative training for credit providers that provide home loans.

The main change to RG 206 is to replace the term ‘mortgage broking services’ with the term ‘home loan credit assistance’, (which ASIC defines as credit assistance in relation to a credit product where the credit is secured by real property) and to permit a representative only providing credit assistance in relation to home loans offered by their own licensee (as opposed to representatives of intermediary mortgage brokers) to complete training in the form determined appropriate by the licensee, subject to certain qualifications.

The revised RG 206 make changes to the requirements for the qualifications of representatives, ongoing training for representatives, the type of training for representatives and the qualifications of responsible managers of credit licensees.

ASIC has not changed its policy regarding qualifications for responsible managers of independent mortgage brokers or representative training for the intermediary mortgage broking sector.

We will discuss the changes at our Responsible Managers seminars in February 2012.
(more…)

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Posted 28th December 2011 by David Jacobson in licensing

December 21, 2011

ASIC relief for rural financial counselling services and money management services

ASIC has exempted rural financial counselling and money management service providers from licensing requirements for providing credit assistance under the National Credit Act: [CO 11/926].

Money management service providers who give financial advice about basic deposit products in the course of providing a money management service have also been granted limited relief [CO 11/927] from licensing requirements under the Corporations Act 2001 .

Rural financial counselling services are available to primary producers and rural small businesses in financial difficulty and are funded in whole, or in part, by the Commonwealth Government through the Department of Agriculture, Fisheries and Forestry (DAFF) or, in Queensland, through the Department of Employment, Economic Development and Innovation (DEEDI).

Money management services are provided predominantly to improve the financial knowledge and skills of consumers, principally Indigenous consumers in regional and remote Australia. These service providers are funded in whole, or in part, by the Commonwealth through the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA).

ASIC’s exemptions are subject to important conditions, namely that:

  • the regulated service is provided to the consumer as part of a rural financial counselling or money management service;
  • no fees or charges are payable by the consumer for any aspect of the rural financial counselling service or money management service;
  • the service providers do not engage in any credit activity or financial services business beyond the scope of these exemptions, and take all reasonable steps to ensure that none of their employees do so; and
  • the service provider ensures its representatives have undertaken appropriate training to ensure that they have adequate skills, knowledge and experience to satisfactorily provide the services.

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Posted 21st December 2011 by David Jacobson in licensing

December 19, 2011

Penalty fees class action expands

The solicitors conducting the class action against ANZ have announced that actions will be commenced against the Commonwealth Bank, Westpac, National Australia Bank and Citibank in relation to credit card late payment fees.

The claims are on behalf of 45,000 customers of Commonwealth Bank, 30,000 customers of Westpac, 30,000 customers of NAB, and 10,000 customers of Citibank. Including 38,000 customers in the ANZ case, proceedings have now been issued for over 150,000 bank customers.

The value of the claims against the five banks totals $197 million including $50 million against the ANZ, $56 million against Commonwealth Bank, $38 million each for National Australia Bank and Westpac and $15 million for Citibank.

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Posted 19th December 2011 by David Jacobson in legislation

December 14, 2011

Langes Responsible Manager seminars: February 2012.

Langes are pleased to announce our Responsible Manager seminars in February 2012.

These seminars for AFS and ACL licencees cover current hot topics and a general update on things you must get right. The seminars delve in depth into all the ‘must-know’ rules and traps for each topic.

Topics are selected for their relevance for Responsible Managers. All
topics contain practical case studies and examples.

It is a practical guide to the most recent changes and topical issues affecting financial services and credit licensees, including latest cases, legislation, regulatory developments and other tips on how to prove compliance.

Key Information

* Cost: $330 (incl GST) per person
* CPD points: 3 points
* Time: 9am – 12:30 noon (registration 8:30am)
* Location: Brisbane, Sydney, Melbourne Adelaide
* Designed for: Responsible Managers who wish to stay up to date with all the relevant finance industry regulatory news

When and where
Brisbane: Tuesday 7 February 2012
Sydney: Wednesday 8 February 2012
Melbourne: Tuesday 14 February 2012
Adelaide: Wednesday 15 February 2012

Register your interest
Brisbane
Sydney
Melbourne
Adelaide

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Posted 14th December 2011 by admin in seminar