feedSubscribe to our news feeds
Archived Posts Lists

Australian Regulatory Compliance Review
Australian Technology and IP Business
Credit Union and Mutual Law
National Consumer Credit Reform
Personal Property Securities Australia
Longview Business Insights
Australian Private Health Insurers
Wills, Trusts, Super
Mutuals Resource Centre

Resources

Commonwealth legislation
Corporate Governance
Not-for-Profit links
Regulator Links

January 26, 2009

Paying at the petrol pump

Woolworths have given an exclusive dealing notification to the ACCC relating to its proposal to give exclusive rights to its proposed "pay at the pump" facility at Caltex stations to its HSBC supported Woolworths Everyday Money Credit Card. Customers paying with other cards will need to pay inside at the register.

The rest of the financial industry objects but it is interesting to note this Computerworld story that from 1 January 2009 Visa requires US gas retailers to ensure that all new pumps capable of processing debit card purchases are equipped with an encrypting PIN pad, or EPP, that supports Triple DES.

Gas station owners have until July 1, 2010, to ensure that all of their existing pumps are upgraded to support Triple DES.

Perhaps all Australian petrol retailers will have Visa supporting pay at the pump facilities soon.

More…see Core Economics

UPDATE 30 January: The Australian Competition and Consumer Commission has issued a draft notice opposing Woolworths' and Australian Independent Retailers' proposal to restrict payment options at their new pay at pump facility.  Here

On the other hand, the Australian Competition and Consumer Commission has decided not to oppose Stadium Australia's proposal to offer contactless payment services at ANZ Stadium to holders of a Visa payWave contactless card, on the grounds that it is in the public interest: here

Print This Post Print This Post

Posted 26th January 2009 by David Jacobson in Legal

January 24, 2009

The future of the world financial system: scenario planning

The World Economic Forum has released its initial report from the New Financial Architecture project, “The Future of the Global Financial System: A Near-Term Outlook and Long-Term Scenarios.”

The report identifies a near-term industry outlook characterized by an expanded scope for regulatory oversight, back to basics in the banking sector, some restructuring by alternative investment firms and the emergence of a new set of winners and losers.

The money quote: "Re-regulated banks may become more like public utilities."

Worth using for scenario planning.

Print This Post Print This Post

Posted 24th January 2009 by David Jacobson in Risk management

January 23, 2009

What happens when 2 deposit guaranteed ADI’s merge?

In the UK, the deposit guarantee is only £50,000 but the issue they have had to address is still relevant to Australia: what happens to existing customers with savings in two merging organisations who may find that their combined deposits in the successor institution exceeds the maximum deposit guarantee limit?

The UK Financial Services Authority has introduced a rule change which enables a building society which merges with another building society to keep its separate depositor protection compensation limit providing the merging society continues to operate the business of the merged society under its former name.

This is now another issue to address in considering the effect of a merger.

Print This Post Print This Post

Posted 23rd January 2009 by David Jacobson in Legal

January 21, 2009

Langes compliance workshop February 2009

Our first compliance workshop for 2009 will take place in Sydney on 3 February.

If you're interested contact Levina at lchim@langes.com.au.

Here's the Agenda.

LCAS Meeting Agenda – 030209[1]

Print This Post Print This Post

Posted 21st January 2009 by David Jacobson in Legal

Consumer Credit Code hardship threshold

The new threshold is $333,630. The next change will be on 11 February 2009.

Further information is available at Hardship Threshold.

Print This Post Print This Post

Posted 21st January 2009 by David Jacobson in Legal

January 17, 2009

Privacy and reputation risk: eavesdropping in public places

In this weekend's Sydney Morning Herald, Lisa Pryor (Eavesdropping on the pot calling the kettle on the mobile black) wrote in a light-hearted way about mobile phone etiquette on public transport but confirmed what we already know (and can't help practising ourselves): public transport is a great place to eavesdrop. Your co-passengers listen to your conversations and sneak looks at what you read.

The same applies to lifts, taxis and planes and any other place you are confined with others.

My concern is the privacy risks that arise from taking business calls or reading business documents in public. The risks include disclosing commercial-in-confidence information (even if it is just the name of the file or the subject of a report you are reading) and disclosing personal information of a customer (even if it is merely the fact they applied for a loan).

There is also a reputation risk: the article mentioned the name of a credit union. It's not clear whether it was a credit union employee discussing his work but it's publicity that may not be positive.

Whilst the etiquette of mobile phones is evolving and there is a huge temptation to answer your mobile phone in public, my opinion is that once you have established the call is for business you should arrange a call back if you cannot move to a private area.

Print This Post Print This Post

Posted 17th January 2009 by David Jacobson in Risk management

ATM fee reforms and GST

I discussed the ATM interchange fee reforms here.

The A New Tax System (Goods and Services Tax) Regulations 1999 are being amended to ensure that all supplies of automatic teller machine (ATM) services are consistently input taxed.

This change is intended to prevent GST anomalies from arising as a result of the shift to direct charging for ATM services that will take place on 3 March 2009.

Treasury has now issued draft regulations and an explanatory statement for public comment

Submissions close on 5 February.

Print This Post Print This Post

Posted 17th January 2009 by David Jacobson in Legal

January 16, 2009

What is unfair lending?

“Unjust” and “unfair” are terms being used more frequently in consumer protection laws. (see Section 70 Consumer Credit Code)


They are based on equitable principles regarding the conduct of a party to a transaction which uses its superior bargaining position to obtain a favourable result.


The UK Financial Services Authority recently obtained an undertaking from National Australia Bank Europe Limited (trading as Yorkshire Bank) to change its mortgage terms to comply with Regulation 5 of the UK Consumer Contracts Regulations which provide that a contract term shall be regarded as unfair ‘if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations arising under the contract, to the detriment of the consumer’.


In this case, the FSA took the view that some grounds for default in NAB mortgages were unfair, including default where a mortgagor had committed a minor breach in a facility with a NAB associated company.


NAB agreed to limit the scope for the Bank to exercise its powers to more serious defaults.


The FSA said:


“In drafting their consumer contracts, firms need to consider carefully whether reserving the ability to exercise a power is fair in each and every circumstance (as outlined in the contract). Specifically they should consider whether the ability to exercise those powers in each and every circumstance might create a significant imbalance in the contract, which is detrimental to consumers. “


UPDATE: Speech by Katherine Webster, Manager of the FSA Unfair Contract Terms Team


the (Consumer Contracts) Regulations are intended to operate in a free-market economy and do not constrain a firm from managing its business prudently. When we exercise our powers under the Regulations we do not wish to impede the legitimate commercial judgements that firms make having regard to the overall well-being of their business and all of their consumers


The Regulations are not intended to prevent firms operating in a fair, sensible and commercial way; nor are they designed to impose an unreasonable burden on firms. Rather, their purpose is to achieve a balance between the rights and obligations of both parties to the contract and to ensure that consumers do not suffer detriment.

Print This Post Print This Post

Posted 16th January 2009 by David Jacobson in Legal

January 12, 2009

Credit union corporate governance: risk management

I recently wrote (here) in an article on risk management by directors that not everything could be predicted.

I received a comment (here) that "the essence of risk management … involves the management of all assumptions made in the planning and operating of a business."

I responded that "a risk matrix should look at all possible risks and prioritise them for likelihood and consequence."

The issue is how a risk management policy and a risk matrix can be made effective.

For example, the ANZ Review Committee report on the bank's dealings with Opes Prime concluded that there was a failure to report relevant issues to the Chief Executive Officer and Board: the gravity of the issues relating to the Equity Finance business should have been, but were not, properly brought to the attention of the Chief Executive Officer and Board.

It appears that the loan was not identified as a risk. Or if it was, it was not properly measured or it was regarded as within ANZ's risk "appetite". In any case, there was a failure to define risk.

It all depends on how risks are defined. And then what controls are put in place.

Which risks are acceptable? Which risks are not? Until that decision is made, there is ineffective risk management.

This process is often explored as part of a Board's strategic planning. The Board needs to be involved in the process of identifying the risks that might affect your credit union, especially unacceptable reputational and financial risks.

Print This Post Print This Post

Posted 12th January 2009 by David Jacobson in Risk management

January 6, 2009

Are banks having an identity crisis?

Mutuals have long argued the benefits of the mutuality of customers and members (shareholders).


And consumer advocates have criticised the levels of bank profits generated by customer fees and charges.


But this article from the Financial Times is the first to suggest that (English) banks have lost their way:

What are banks for? In normal times, the question would seem redundant. But, with the banks now drifting rudderless in a sea of popular resentment, the answers are alarmingly vague.


Precisely to whom do banks owe their first duty of care? Is it to their shareholders, their depositors or their borrowers? Or all of those?

Worth reading.

Print This Post Print This Post

Posted 6th January 2009 by David Jacobson in Mutuals