The Financial Services Ombudsman has announced that on 1 January 2009, the Financial Ombudsman Service established a Mutuals division.

The Mutuals division will deal with disputes about credit unions and other mutual financial services providers and will consider disputes that were previously dealt with by the Credit Union Dispute Resolution Centre under substantially the same Terms of Reference. Philip Field, Ombudsman – Banking & Finance has been appointed Ombudsman – Mutuals.