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July 10, 2009

Case note: mortgage signature not valid

In Patrick John Ford by his Tutor Beatrice Ann Watkinson v Perpetual Trustees Victoria Limited [2009] NSWCA 186 the NSW Court of Appeal upheld a decision that Mr Ford was entitled to rely on the plea of non est factum and the loan agreement and mortgage over his home were therefore found to be void.

The plea of non est factum is made out when a signer’s mental incapacity prevents any understanding at all about what he or she is signing.

Mr Ford has a congenital intellectual impairment. He is illiterate and was found by the primary judge to have had no understanding at all of the transaction of purchase and the loan and mortgage.

Mr Ford, placed his signature on a loan agreement and mortgage with Perpetual Trustees Victoria Ltd (Perpetual), for the loan of $200,000 secured over Mr Ford’s residential property. The loaned funds were used to purchase a cleaning business in Mr Ford’s name. The business was to be for the benefit of Mr Ford’s son, who manipulated his father’s entry into the transaction. The business subsequently failed and Mr Ford defaulted on the loan agreement. Perpetual commenced proceedings for possession of the property.

Mr Ford was not liable in restitution to repay the loaned funds, except for the $24,857 he received into his personal bank account.

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Posted 10th July 2009 by David Jacobson in Legal

July 6, 2009

Financial sector levies increase

As proposed here the financial sector levy rates for 2009-10 have increased by about 12%.

Final details here.

UPDATE: APRA Determination

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Posted 6th July 2009 by David Jacobson in Legal

July 3, 2009

Generational differences in dealing with compliance (part 2)

We have all been to conferences where there has been discussion about the differences between baby boomers, Gen X and Gen Y in terms of work attitudes or in terms of lifestyle preferences and marketing. If those presentations haven't meant anything to you, then the current game shows featuring different generations emphasise the difference.

[Read this BBC News story about a  teenager who gave up his iPod for a week and replaced it with his father's 25-year-old Sony Walkman to get an idea of the generational changes. For example it took the teenager three days to figure out that there was another side to the cassette tape!]

If you have an employee born before 1945, you could in fact have 4 different generations of employees.

Different generations have different savings attitudes, preferences for interacting on the Web and in the
branch and relationships with financial
institutions. And they are more mobile in their jobs.

It's now also becoming obvious that the different generations need to be communicated with in different ways in the workplace for compliance and training purposes.

This will influence your attitude to giving feedback, use of technology, mentoring, rewards and career opportunities.

For example training may need to be delivered in a variety of easy to access formats at convenient times.

Gen Y will have a preference for online or portable (eg podcast) type training.

The first step is to recognize that there are vast differences between today’s staff and previous times. The second step is to understand what makes each generation of employees different. Finally, the third step is to use this understanding to rethink your strategies for training employees and improving customer care, risk management and compliance.

See Part 1 here

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Posted 3rd July 2009 by David Jacobson in Risk management

July 1, 2009

Bank direct debit review

The Code Compliance Monitoring Committee for the Code of Banking Practice has published its report on its review of bank compliance with direct debit rules.

The aim of the review was to identify whether:

  • Banks have adequate policy and procedures to ensure they comply with the requirements of the Code; (cl.19);
  • and

  • Banks receive and process cancellation requests for direct debits without first referring customers to the business or service provider.

The review concluded that while appropriate policies and procedures were documented, 8 out of 10 of the Committee's “shadow” shoppers received incorrect or partially incorrect information. The result was similar for call centres and branches.

Overall the results did not meet the CCMC expectations of what would be reasonable considering the strong commitments expressed in the Code.

As part of the review process the Committee has met with all of the Banks concerned. The banks have undertaken a range of activities to improve performance relating to this aspect of the Code.

In addition the Committee has consulted with the Australian Payments Clearing Association (APCA), who oversee the direct entry system for payments. APCA have resolved with their members to undertake additional steps to improve direct debit cancellations and the obligations under both the Code of Banking Practice and their own Rules.

The Mutual Banking Code of Practice has similar provisions relating to the cancellation of direct debits and some of the initiatives undertaken by APCA will have an impact on Mutual ADIs.

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Posted 1st July 2009 by David Jacobson in Legal
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