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November 12, 2009

Internet banking and ADI points of presence

Which ADI's offer internet banking and what online services are offered?

Curiously, APRA does not obtain separate data on internet banking other than incidentally in its ADI Points of Presence publication. The publication focusses on branches due to its historical origins as a report on regional and rural banking.

The workbook identifies “non face-to-face” customer contact by ADI’s which comprise service channels which provide no face-to-face services, for example internet and telephone banking but not internet banking separately. There are several ADI's that split their internet banking facilities out as a separate service channel. But this is generally not the case.

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Posted 12th November 2009 by David Jacobson in Risk management, Web/Tech

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