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May 30, 2010

How checklists can help with regulatory compliance

If checklists can help reduce deaths and complications in hospitals and avoid aircraft accidents they should be able to help in managing legal compliance.

In The Checklist Manifesto, Atul Gawande, a doctor who developed a surgery checklist for operations throughout the world for the World Health Organisation, convincingly argues that “checklists seem able to defend anyone, even the experienced, against failure in many more tasks than we realised…They catch mental flaws inherent in all of us – flaws of memory and attention and thoroughness.”

He argues that the discipline of checklists and increased communication amongst team members can help all professions no matter how complex and complicated the work they do.

The subtitle is “How to get things right”. This is an entertaining, easy to read book and I recommend it to everyone involved in compliance.

How would you develp a checklist for financial services compliance? Here’s a checklist for developing a checklist.

Watch an interview with the author.

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Posted 30th May 2010 by admin in Legal, Risk management

Introducing Ronen Atzmon, Langes+ Melbourne

We are delighted that Ronen Atzmon has been appointed as Executive Counsel to our new Melbourne office which is opening on Tuesday 1 June.

Ronen worked at Cuscal for 15 years, the last 6 years as General Counsel.

He has experience in corporate governance, institutional and retail banking, and general commercial matters and was involved in many of Cuscal’s significant complex commercial transactions.

He will work closely with our lawyers in Sydney, Adelaide and Brisbane to provide specialist credit union and mutuals advice.

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Posted 30th May 2010 by admin in Legal

May 28, 2010

National Consumer Credit: audit implications

I spoke at the Australian Financial Institution Auditors Association Annual Conference yesterday on the topic of the audit implications of the National Credit Act including licensing, credit code changes and responsible lending.

Whilst we don’t know the form yet of the annual compliance certificate required to be lodged by licensees under section 53 of the National Credit Act it appears that as it will relate to the general conduct obligations in section 47, including compliance with “credit legislation” in section 47(1)(d), its scope will be quite wide.

“Credit legislation” is defined in section 5 as meaning:
(a) the National Consumer Credit Protection Act; and
(b) the Transitional Act; and
(c) Division 2 of Part 2 of the ASIC Act and regulations made for the purpose of that Division; and
(d) any other Commonwealth, State or Territory legislation that covers conduct relating to credit activities (whether or not it also covers other conduct), but only in so far as it covers conduct relating to credit activities.

The certificate could therefore extend to compliance with State interest cap restrictions, Privacy Act credit provisions and AML/CTF issues.

And it appears that a credit compliance breach which involves a breach of the ASIC Act (eg unfair contract terms, misleading conduct) could also have implications for a licensee’s AFS licence and completion of FS71.

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Posted 28th May 2010 by admin in Legal

Obtaining personal information unlawfully: Facebook and social media

The Sydney Morning Herald has reported (here) on an investigation at the ANZ Bank into allegations that unsecured-debt collections staff used a fake profile on Facebook as a tool to entice skipped defaulters into providing details about themselves and their locations.

Whilst a lot of personal information is made publicly available on the internet by individuals, collecting personal information without disclosing its proposed use is a breach of the Privacy Act.

Similarly contacting relatives and friends of a borrower to either discuss the customer’s financial affairs or using a fake story to obtain personal information about the borrower could be unlawful.

You should review your collections procedures to ensure your use of social media to collect information is lawful.

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Posted 28th May 2010 by admin in Legal

May 12, 2010

Government encourages deposits

In its 2010-2011 Budget, the Federal Government has acknowledged flaws in the First Home Saver Accounts scheme and announced a tax concession for interest on deposits.

First Home Saver Accounts
The Government has announced it will allow savings in an FSA Account to be paid into an approved mortgage after the end of a minimum qualifying period, rather than requiring it to be paid to a superannuation account.

The Government will release draft amendments for consultation over the coming months.

The changes will apply for houses purchased after Royal Assent of the legislation giving effect to this change.

Tax discount on deposit interest
The Government has announced that from 1 July 2011, individuals will be eligible for a tax discount equal to 50 per cent on up to $1,000 of interest earned, including on deposits held with any bank, building society or credit union, as well as bonds, debentures or annuity products.

The Government will consult on details concerning the operation of the discount, including on the final scope of eligible savings products and the mechanism for applying the discount to interest earned indirectly by individuals.

The most likely starting point will be the Chapter 4 of the Henry Tax Review Final Report.

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Posted 12th May 2010 by admin in Legal

May 5, 2010

Consumer credit hardship threshold reduced

The new threshold is $336,270 (down from $350,240) .

The next change will be on 13 May 2010.

Further information is available at Hardship Threshold.

From 1 July 2010 (when the National Credit Law starts) the threshold will be fixed at $500,000.

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Posted 5th May 2010 by admin in Legal