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August 15, 2011

ATO’s view of Wentworth District Capital decision

The ATO has published a Decision Impact Statement on how it will administratively treat the Full Federal Court decision regarding the tax treatment of the Bendigo Bank franchise set up by Wentworth District Capital Ltd (discussed here).

The ATO’s view is that while it accepts that the facilitation of certain commercial services in certain circumstances is capable of amounting to community service purposes within the meaning of Item 2.1 of section 50-10 of ITAA 1997 as determined by the Full Federal Court, whether that will be so in any particular case is a question of fact and circumstances. In the ATO’s view the court did not go so far as to hold that every community bank will qualify as providing a community service.

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Posted 15th August 2011 by David Jacobson in Legal, Mutuals

The importance of complaints

Complaints and dispute resolution procedures are now mandatory for financial services providers but When Unhappy Customers Strike Back on the Internet in a recent Sloan Management Review reminded me that it’s what you do with the complaints you receive that is important.

You have to tell your customers how their complaint will be dealt with (and when) as well as the ultimate resolution and keep them informed along the way. And complaints should be analysed internally to assess whether they are an indicator of a widespread problem, poor customer service or a potential breach of a law or Code.

Or you’ll have an unhappy customer like Dave Carroll who has told nearly 11 million viewers on YouTube since 2009 to not fly United Airlines because they did not respond to his $3500 broken guitar claim.

Dave Carroll has transformed his bad experience into a career as a keynote speaker on customer service!

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Posted 15th August 2011 by admin in Legal, Risk management

July 29, 2011

Case note: can a company guarantee its own debt?

In ING Bank (Australia) Ltd v Leagrove Pty Ltd & Anor; ING Bank (Australia) Ltd v Stafford & Ors [2011] QCA 131 the Queensland Court of Appeal rejected a claim by a guarantor that the guarantee was ineffective as the guarantor both borrowed the $8.25 million from ING Bank and guaranteed that loan.

ING Bank contended that Leagrove as trustee could guarantee the debts of Leagrove in its own right to ING Bank. ING argued that Leagrove as trustee as guarantor was acting in a different capacity to Leagrove in its own right as debtor. There was no reason to consider that Leagrove as trustee in acting as guarantor and mortgagor was acting outside the terms of the trust.

Judge McMurdo decided that whilst Leagrove, acting in its own right, and Leagrove as trustee were not different entities, Leagrove entered into the loan in one capacity and guaranteed the loan and gave a mortgage over trust land in another capacity. Leagrove as trustee held legal title to the assets of the trust and owed a fiduciary duty to the beneficiaries of the trust. The fact that Leagrove as debtor and Leagrove as trustee were acting in such different capacities as debtor and trustee meant that Leagrove as trustee was not prohibited from guaranteeing Leagrove’s debt, at least whilst acting within the terms of the trust and consistent with its fiduciary duty.

Judge McMurdo concluded that:

The terms of the trust deed authorised Leagrove as trustee to enter into a guarantee. The agreement to extend Leagrove’s loan facility appeared to be for the benefit of the trust. There was no evidence to the contrary. Nor was there evidence that, in entering into the guarantee and in mortgaging trust land, Leagrove was breaching the terms of its trust or compromising its fiduciary duty as trustee. In the absence of such evidence, the only rational inference in the circumstances of this case was that Leagrove as trustee was acting for the benefit of and within the terms of the trust in entering into the guarantee and mortgage. I am satisfied it was entitled as trustee to guarantee Leagrove’s debt to ING Bank and to mortgage trust property.

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Posted 29th July 2011 by David Jacobson in Legal

July 22, 2011

Debt collection and mortgage enforcement services from Langes+

Some clients have recently asked us about the debt collection and mortgage enforcement services provided, direct to clients, by Langes+.

Langes+ provides debt collection and mortgage enforcement legal services nationally. Our clients include financial institutions which operate in all States and Territories as well as one of Australia’s leading insurers. Our services include:

• Provision of default notice templates and other notice templates.
• Issuing default notices on behalf of clients
• Debt collection
• Goods mortgage enforcement
• Real estate mortgage enforcement

A number of our lawyers and other staff members have been engaged in this type of work for decades, and are experts in relation to all of the applicable laws.

We provide our clients with access to an online system, known as CliNet, which allows them to easily provide instructions and track the progress of their matters. We can readily customise this system, in-house, to meet the needs of particular clients.

To discuss the debt collection and mortgage services Langes+ can provide, or to arrange a no-obligation meeting and demonstration, please call Shannon Adams on 08 8168 9601 or Joshua Annese on 08 8168 9604.

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Posted 22nd July 2011 by David Jacobson in Legal

July 4, 2011

Retirement of Richard Farago

Langes+ foundation partner Richard Farago retired from the firm on 30 June. For more than 30 years Richard has been a tenacious litigation lawyer with a strong client commitment.

We wish Richard all the best for his future plans.

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Posted 4th July 2011 by David Jacobson in Legal

June 19, 2011

The UK experience with consumer credit insurance

It will be interesting to see how much ASIC’s review of consumer credit insurance draws on the UK Financial Service Authority’s dealings with its UK equivalent, payment protection insurance. Background:BBC News

According to the BBC, UK banks have set aside billions of pounds to resolve PPI complaints.

But there has also been a backlash against firms offering to handle complaints for a percentage of the amount recovered. See video.

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Posted 19th June 2011 by David Jacobson in Legal, Risk management

May 30, 2011

Case note: financial institution liability for forgeries

The law relating to financial institution liability for honouring a withdrawal request made under a forged customer signature without the customer’s involvement is well-settled: the financial institution is liable to its customer as the debit was not authorised.

In Campbell v Bank of Queensland Ltd [2011] QSC 122 the Supreme Court of Queensland allowed a claim by the bank’s customers for recovery of money paid out by the bank based on forged signatories to a line of credit.

The major issue at trial was whether the Bank was protected by the provisions of the “all purpose authority and indemnity” given by the customer as a condition for being able to send instructions by facsimile. The trial judge decided that the indemnity did not protect the Bank as it only applied to instructions given by the customer and not to forged instructions.

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Posted 30th May 2011 by admin in Legal, Risk management

May 23, 2011

APRA’s expectations in relation to APS 310 reports

APRA has written to ADI auditors setting out its expectations in relation to APS 310 reports for assurance engagements undertaken in relation to reporting periods commencing on or after 1 July 2011.

The letter follows APRA’s review of the first year of reporting by external auditors under the revised standard APS 310.

This letter seeks to clarify for auditors APRA’s expectations on the following matters:
• a General and Specific Observations appendix to the auditor’s report should be used to highlight any material internal control weaknesses or other reporting issues that are not qualifications;
• auditors should start from the premise that all data reported to APRA are sourced from accounting records and so require a reasonable assurance opinion;
• the ADI reporting form ARF 230.0 Commercial Property should be subject to a reasonable assurance sign-off by auditors;
• a qualified ‘except for’ opinion or a disclaimer of opinion should be issued in certain circumstances; and
• detail should be provided on the level of reliance by the external auditor on the work of internal audit in APS 310 reporting.

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Posted 23rd May 2011 by David Jacobson in Legal, Risk management

May 17, 2011

Case note: wife’s guarantee not enforceable

In Agripay Pty Limited v Byrne [2011] QCA 85 the Supreme Court of Queensland Court of Appeal refused to allow a financier’s appeal against the trial judge’s decision to set aside a guarantee by a wife (who was a practising medical practitioner) of a loan to her deceased husband, an entrepreneurial doctor, to participate in a tax avoidance agricultural managed investment scheme, because it was unconscionable to allow the appellant to enforce it. The lender did not require the wife to obtain independent legal advice.

The Court of Appeal was bound the relevant legal principles as stated in Yerkey v Jones and Garcia v National Aust Bank Ltd:

“Yerkey v Jones begins with the recognition that the surety is a volunteer: a person who obtained no financial benefit from the transaction, performance of the obligations of which she agreed to guarantee. It holds … that to enforce it against her if it later emerges that she did not understand the purport and effect of the transaction of suretyship would be unconscionable (even though she is a willing party to it) if the lender took no steps itself to explain its purport and effect to her or did not reasonably believe that its purport and effect had been explained to her by a competent, independent and disinterested stranger. And what makes it unconscionable to enforce it … is the combination of circumstances that: (a) in fact the surety did not understand the purport and effect of the transaction; (b) the transaction was voluntary (in the sense that the surety obtained no gain from the contract the performance of which was guaranteed); (c) the lender is to be taken to have understood that, as a wife, the surety may repose trust and confidence in her husband in matters of business and therefore to have understood that the husband may not fully and accurately explain the purport and effect of the transaction to his wife; and yet (d) the lender did not itself take steps to explain the transaction to the wife or find out that a stranger had explained it to her.”

“There seems to be no sound reason why these principles should be limited to wives entering into guarantees of their husbands’ liabilities. Human weaknesses and unconscionable conduct are not limited to heterosexual marriage relationships. These legal principles should apply equally to all vulnerable parties in personal relationships.”

The President of the Court of Appeal concluded:

“the judge was right to conclude that the respondent was a volunteer who did not understand the purport and effect of her transaction of suretyship. It is not now disputed that the appellant knew of the marriage relationship and did not explain or have explained to the respondent the purport and effect of the transactions she was guaranteeing. In those circumstances, the judge correctly concluded that it was unconscionable to allow the appellant to enforce the respondent’s guarantee…

It may seem odd that in this case a practising medical practitioner with some business experience can avoid the obligations of her guarantee under Garcia. But the respondent is not disentitled to the protection of the law because she is tertiary-educated. It must be remembered that the principles explained in Garcia over 13 years ago have long been the law in Australia. Commercial lenders like the appellant, which require partners of borrowers to guarantee their partners’ loans, should be well aware of their legal obligations to ensure such guarantors understand the purport and effect of their guarantees and the transactions to which they relate. It would not have been difficult for the appellant to itself have explained, or to ensure that a competent, independent person had explained, to the respondent the true effect of the guarantee and the transactions to which it related: see Garcia. Its failure to do so disentitles it to reliance on the respondent’s guarantee. ”

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Posted 17th May 2011 by David Jacobson in Legal

May 9, 2011

Banking competition and mutuals

The Senate Economics Committee Report on Competition within the Australian banking sector contains a number of recommendations with specific relevance to mutuals:

  • Recommendation 18
    11.73 The Committee recommends that mutual financial intermediaries be allowed to refer to themselves as a ‘mutual bank’ or ‘approved banking institution’ and use terms such as ‘credit union bank’ in their name.
  • Recommendation 35
    15.18 The Committee recommends the taxation arrangements applied to bank deposits and mutual ADI deposits should be reviewed by the inquiry into the financial system.
  • Recommendation 36
    15.24 The Committee recommends that the Government require Treasury to review the GST input tax arrangements for mutual financial intermediaries having regard to the comments in the Henry Tax Review.
  • Recommendation 37
    15.33 The Committee recommends that the Government require Treasury to review the treatment of building societies and credit unions in the franking credit arrangements and report publicly on the advantages and disadvantages of various options.

The Government Senators also issued a minority report including the following:

  • Recommendation 4
    The government senators recommend the Government continues to work in developing the market for bullet RMBS as an alternative to traditional RMBS. This will help smaller lenders diversify and broaden their funding and access cheaper funding to compete more effectively.
  • Recommendation 5
    The government Senators recommend that the Government’s commitment to allow banks and mutuals to issue covered bonds should remain a priority of the Government.

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    Posted 9th May 2011 by David Jacobson in Legal, Mutuals
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