Smart deposits
I mentioned the attraction of being able to deposit cheques at an ATM here.
Randolph-Brooks Federal Credit Union offers a deposit app for smartphones. It allows members to photograph cheques and deposit them to their RBFCU account.
Posted 18th July 2010
by admin
in Web/Tech
Internet banking and ADI points of presence
Which ADI's offer internet banking and what online services are offered?
Curiously, APRA does not obtain separate data on internet banking other than incidentally in its ADI Points of Presence publication. The publication focusses on branches due to its historical origins as a report on regional and rural banking.
The workbook identifies “non face-to-face” customer contact by ADI’s which comprise service channels which provide no face-to-face services, for example internet and telephone banking but not internet banking separately. There are several ADI's that split their internet banking facilities out as a separate service channel. But this is generally not the case.
Posted 12th November 2009
by David Jacobson
in Risk management, Web/Tech
What’s next in online service?
Are you really using all available technology to improve service to your members?
I just came across Trunk Club, a service offering style advice to male executives who don’t have style.
Trunk Club has made the leap from face to face advice to a complete online service using webcams.
I can’t imagine a service more demanding of a face to face, “high touch” approach than clothing advice but their model makes sense.
Could it work in finance?
Good webcams now cost less than $100. Why not try it out?
Posted 8th October 2009
by David Jacobson
in Web/Tech
We’re working on a new website: comments requested
You might have noticed that the langes website has not caught up yet with our new partners and offices. We know. We're working on a new website that does that plus support interactivity with and services for our clients and the wider mutuals sector.
If there's something that you'd like to see on our website, leave a comment below and we'll consider it in our new design.
Posted 4th November 2008
by David Jacobson
in Web/Tech
How popular is online banking?
We know from client enquiries that more financial service providers are looking at online services. But how many customers are actually using them?
In this post Charis Palmer from Online Banking Review comments on a CCi Digital Futures Report (pdf) which shows that two thirds of users bank online and the majority of those that do are frequent users. Almost four in ten users are banking online weekly (38.7%) while 15.4% are daily users.
In Charis’ post there is a video of her interview on Sky Business Channel which summarises the position well. She also links to a story on Banking 2.0.
But there are compliance issues as previously discussed.
Posted 24th September 2008
by David Jacobson
in Web/Tech
Website review checklist
Most credit unions and building societies have a website. Are you up to date with recent changes in the law?
Have you included the right legal terms
and conditions of use?
Have you included the required disclosures under the Consumer Credit Code (for your credit products) and under the Corporations Act (for your deposit and advice products)?
Are you aware of the changes in the law that will allow you to streamline your customer processes?
Doing business on-line requires compliance with e-business rules as well as the standard laws.
In managing a website, you need legal advice on a range
of issues:
- ownership and protection of your domain name, logo and trade mark;
- ownership of the design and content of your Website;
- contracting with a developer and Internet Service Provider;
- rights to use software and ordering and billing processes;
- terms of use of your Website;
- privacy policy and collection of personal information;
- dealing with search engines and linking;
- advertising arrangements;
- liability issues;
- consumer rights;
- security issues;
- jurisdictional issues;
- defamation issues;
- disclosure of your business details;
- the enforceability of on-line contracts.
Companies put a lot of effort into making sure that their web
site is effective. But in addition to
making the site look and work properly, it’s equally important that you
comply with the wide range of laws imposed on web sites in Australia.
If you are APRA-regulated then in addition to the other applicable
laws your website needs to satisfy the corporate governance standards
and have regard to the ASX Governance Council Corporate Governance Principles and Recommendations.
If you are fundraising online then you need to comply with ASIC’s policies.
And from the end of the September 2008 quarter you need to make website disclosures about capital and credit management issues under APS 330.
Posted 3rd July 2008
by David Jacobson
in Legal, Web/Tech