The Australian Communications Industry Forum (ACIF) represents stakeholders in the telecommunications industry including carriers/carriage service providers, business and residential consumer groups, industry associations and individual companies.

ACIF has released a credit management code which specifies requirements for credit management procedures and provides guidance on the provision of information regarding credit management policies. The code requires suppliers to credit assess customers if their service expenditure or usage is not limited, to require the use or provision of credit control tools for the management of customer expenditure and for the development of a policy for customers experiencing financial hardship.