How is technology driving change in knowledge-based industries?

In a perceptive analysis Cisco’s General Counsel Mark Chandler argues that the increased access to information  (through the networking of computers) is transforming the nature
of knowledge accumulation and distribution.

He then reflects on the the future of the legal profession: "the greatest vulnerability of the legal industry today is a failure to
make information more accessible to clients, to drive models based on
value and efficiency. The present system is leading to unhappy lawyers
and unhappy clients."

He concludes by looking at what it will take to succeed in the new environment.

Essential reading for every knowledge worker (via Dennis Kennedy).